Frequently asked questions
Where are you based and do you travel?
I'm based roughly 15 minutes south from inner Brisbane, QLD and yes I do travel. A travel fee is always included in your package pricing, however if travel occurs outside of Brisbane, please note a small additional fee may incur. I am happy to discuss this with you more pending your preferred location.
Do I need to pay a booking fee?
Yes. Your booking fee guarantees your preferred photoshoot date and covers administration time. Your $150 booking fee is non-refundable but fully transferrable to a new date, T&Cs apply. Full payment is due one week prior to your photoshoot.
What if I need to cancel?
Life happens - this I can understand. If you're requiring to cancel your photoshoot, written notice must be given 7 days prior to your booked photoshoot date.
You will be able to move your photoshoot deposit to a new available date if rescheduling (pending photographer availability). The deposit is non-refundable if you choose to cancel and not reschedule. If a 2nd reschedule is required by the client, a new booking fee will be required.
What happens if it's raining?
I monitor the weather very closely and will always keep you in the loop. If the weather is looking unfavourable the morning of your photo session, I will suggest to reschedule via an SMS. This is of course a suggestion and I will be guided by you, however please note if you choose to go ahead I cannot offer a refund if the weather does limit the shoot. Unfortunately I will not photograph in moderate-heavy rain due to the risk of damaging my camera equipment.
When will we get our photos?
A sneak peek (a couple of edited images) will be uploaded to my business Instagram page @aliceleaphotography within 24-48 hours after your photo session to enjoy. You will then receive your gallery of images within 30 days of your photo session. If there are any unexpected delays, I will always communicate this with you.
How many pictures will I receive?
Your selected package will specify the images included. I believe in quality rather than quantity, so I will choose the best and more significant photos to tell your story. You will be able to view all the edited photos from the day and have the option to upgrade your gallery if you would like to receive all the images.
What should we wear?
I always encourage my clients to make their priority being comfortable. Choose something to wear that reflects you as a person but keep in mind the colours. Neutral, soft tones are always preferred. Please avoid bright and contrasting colours. I am more than happy to send you a mood board for inspiration upon request.
Can I choose where I want my photos?
Yes - absolutely. I encourage my clients to suggest locations that either hold a special meaning or stand out to them. Otherwise I can help guide you with a list of location options in case you don't have somewhere in mind.
What is a gallery upgrade?
A gallery upgrade allows you to purchase more images in your photo collection for an additional fee.
What time of day is best for lighting?
The time for lighting will change depending on the time of year. However I always suggest to start your session at either sunrise or sunset (the golden hour is best). There's also a magic hour after sunset that can produce some beautiful images.
Do you offer printing services?
I have a great lab selected for my printing services. If you are interested in purchasing any prints after viewing your gallery, please let me know and I can assist with this.